Description of Issue
Payment Report, when exported to Excel, are showing inaccurate Charge Principal Paid, Charge Interest Paid, and Charge Total Paid amounts.
- When there are either multiple charge codes or Receipts on a bill, the Payment Report Excel output is summarizing the Total Paid Amounts for that specific activity.
Context
- Accounts Receivable
- Payments Report
Cause
Resolution
Development is currently researching the issue.
Output the Payments Report to PDF instead of the Excel until a fix is available. The PDF report contains accurate Paid amounts. Contact Enterprise ERP Revenue Support for further assistance.
Additional Information
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