Description of Issue
Citizen needs to have interest back on a refund but Munis not allowing it since citizen did not pay any interest to the bill.
Context
MUNIS 11.3 and higher
Cause
You need to add interest to a bill refund and user did not pay any interest to the bill.
Resolution
You can add interest to a bill refund by:
Property Revenue > Payment processing > Bill Refund Processing.
- Add a new record.
- Create your record.
- On the screens you will see a box called "Interest Expense" Click the folder to then add interest line to the record to give back to the customer.
Additional Information
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