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Description of Issue
  • Payment Entry Batch contains Receipts that have been Reversed, but there is no Delete option. 
  • Payment Batch has a Total Amount of 0.00, but still can't be deleted.
  • How to Delete a Payment Receipt Batch.
Context
  • General Revenues
  • Property Revenues
  • Accounts Receivable
  • Payment Processing
  • Payment Entry (arbilinq)
Cause

Batches can only be Deleted if they are empty. A Payment Entry Batch may have a Total Amount of 0.00 due to the Receipts in the Batch having been Reversed, but there are still records in the Batch which will prevent the Delete option from being available. 

Resolution

Payment Entry Batches that do not offer the Delete button due to containing one or more records will need to be posted in order to clear them from the system.

If the Batch has a Total Amount of 0.00, then posting will have no impact on the General Ledger. 

Additional Information

Payment Entry Delete Button Missing

Cannot delete empty payment entry batch - this occurs when the Batch contains voided Receipts, which will not show on the GL or in Reports, but prevents the Batch from being Deleted. 





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