Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Current »

Description of Issue

Unable to update the AR Code on certain Charge Codes.

Context
  • Accounts Receivable 
  • General Billing 
  • Property Tax Billing 
  • Community Development
  • Utility Billing 
  • Charge Codes (archgmnt)
Cause

The AR Code on certain Charge Codes is greyed out and cannot be modified. 

Resolution

The AR Code on a Charge Code that has had any activity/use (bills, receipts, adjustments) for the year cannot be updated.  If the Charge Code has been used and the AR code needs to be updated, then a new charge with the desired AR Code should be created.

Additional Information

If additional assistance is required, please contact the appropriate Support Team: How to determine the correct Accounts Receivable support team to assist with an issue





  • No labels