Description of Issue
For clients who own Citizen Self Service, is the upgrade Resident Access done by default?
Context
- Upgrade
Cause
Informational
Resolution
Resident Access is a hosted-only solution offered by Tyler. Existing SaaS clients will get grandfathered into the access portals on future releases (as CSS/VSS/ESS will be deprecated at that point)
For on-premises clients, you would either need to buy the access portal(s) (which would be hosted in the cloud)
or consider transitioning entirely to the cloud to get the access portals.
Additional Information
Utility Access is not compatible with Utility Billing Classic at this time.
Please contact your sales representative for additional information on transitioning to Resident Access.
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