Description of Issue
After user successfully authenticates to Okta, the 2FA email with the code is never received.
Context
- Munis
- Enterprise ERP
- TID-W
- Okta
- 2FA
Cause
Email account was not setup when user initially attempts to login to Hub, the mail server sends an NDR (Non Delivery Report) and Okta has black listed the email.
Resolution
Please create a case with TSM Saas for further assistance in the Support Portal.
Additional Information
If the account is new, it will not appear in the Users table in the Hub DB, Account is created following the first successful 2FA login.
Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder.
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