Description of Issue
- That didn't work. We're sorry, but XXX@XXX.com can't be found in the tylertech.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
- A coworker shared a Tyler Document or video link, but I'm bring prompted to sign in to Tyler Tech's SharePoint to view it
- I'm trying to follow a link from my supervisor to the sharepoint site with KnowledgeBase. I used to be able to get in to it, but now its giving me an error.
Context
- Client Resources
- Shared links to Tyler SharePoint resources
- URL Defense
Cause
Link was modified by URL Defense, or a similar process.
Resolution
The modifications to the link made by URL defense will need to be undone, either manually, or by adjusting URL Defense settings with local IT.
Alternatively, the link can be obtained directly from the source, which can be provided by the internal sender
Additional Information
The URL Defense process has been seen to modify links and amend them with prefix/suffix values that disrupt the Tyler SharePoint links. Client facing documentation from Client Resources does not require a SharePoint login.
Add Comment