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Description of Issue

When attempting to view a Word, Excel, or PowerPoint document in the TCM HTML Viewer through Munis, the image does not display and instead presents a download link to view the attachment outside of TCM. 

Context
  • Munis
  • Tyler Content Manager
  • TCM
  • TCM HTML Viewer 
Cause

Microsoft file extensions are not currently compatible with the TCM HTML Viewer. 

Resolution

To view these documents, users can select the download link that displays in the TCM HTML Viewer. This will download the document and allow the option to open/view the document outside of the TCM HTML Viewer. 

Additional Information






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