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Description of Issue

When approving a service request using the SRA business rule, a service request is not converting to a work order when the activity code is set to auto-convert

Context
  • Enterprise Asset Management
  • EAM
Cause

Defect

Resolution

Install the appropriate work ticket for your version:

  • 2021.8.0.1654 - MUN-479780
  • 2021.9.0.1539 - MUN-479781
  • 2021.10.0.1320 - MUN-479782
  • 2021.11.0.1093 - MUN-479442
  • 2021.12.0.626 - MUN-479443

Workaround: Manually convert service requests

Additional Information






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