Description of Issue
Unable to update the AR Code on certain Charge Codes.
Context
- Accounts Receivable
- General Billing
- Property Tax Billing
- Community Development
- Utility Billing
- Charge Codes (archgmnt)
Cause
The AR Code on certain Charge Codes is greyed out and cannot be modified.
Resolution
The AR Code on a Charge Code that has had any activity/use (bills, receipts, adjustments) for the year cannot be updated. If the Charge Code has been used and the AR code needs to be updated, then a new charge with the desired AR Code should be created.
Additional Information
If additional assistance is required, please contact the appropriate Support Team: How to determine the correct Accounts Receivable support team to assist with an issue
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