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Description of Issue

After installing SQL, SSMS and SSRS, navigating to munisreporting.XXXXXX.gov/reports returns the following error:

The service is not available.
The report server isn't configured properly. Contact your system administrator to resolve the issue. System administrators: The report server Web Portal URLs and Web Service URLs don't match. Use Reporting Services Configuration Manager to configure the URLs and ensure they match.

Context
  • SSRS Installation
  • SQL
  • Configuration
  • DB/Report Server
Cause

This is caused by a Internally Signed SSL certificate that contains multiple Subject Alternate Names (SAN)s

Resolution

The Report Server Configuration needs to be updated to use the correct SAN. See Microsoft resource below, or

Contact Tyler Systems Management Support or log a case via the Online Support Client Portal

Additional Information

Official steps to resolve this issue can be found here: Microsoft Learn: Configure Reporting Services to use a Subject Alternative Name (SAN)





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