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Description of Issue

Test email not working when client is utilizing office 365. 

Context
  • Email
  • System settings
  • Munis
  • Office 365
Cause

Authenticated SMTP has not been set for Munis SMTP account

Resolution
  1. Verify site is Using Office 365 for Email in Munis > System Administration > General Administration >  System Settings 
  2. Within the Office 365 client settings verify the email account being used found in Step 1 has the Authenticated SMTP option activated.
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