TCM Supported Scanners

Description of Issue

What is required for a scanner to be compatible with TCM scanning?

What are the Content Manager scanner requirements?

Context

Cause

Seeking scanner requirements to be used with TCM.

Resolution

The most basic requirement of Content Manager is that it requires 32-bit or 64-bit TWAIN compatible scanners to scan directly into the application
If logging into the Full Client, make sure to chose the 32-bit or 64-bit launch link that matches the scanner driver that has been installed
While we cannot guarantee all scanners’ compatibility, most TWAIN compatible scanners work with TCM

Windows Scanning
Web Client – Integrated Viewer and Content Capture

The web browser-based client can be used to scan on Windows with a 32-bit or 64-bit TWAIN compatible scanner, and a web browser compatible with the Dynamsoft Dynamic Web TWAIN browser plugin.

Full Client (Java Client)

The full client can be used to scan on Windows with a 32-bit or 64-bit TWAIN compatible scanner.

Mac Scanning
Web Client – Integrated Viewer and Content Capture

The web browser-based client can be used to scan on Macs with some TWAIN compatible scanners and a web browser compatible with the Dynamsoft Dynamic Web TWAIN browser plugin.

Full Client (Java Client)

The full client cannot be used to scan on a Mac. This is true for hosted and on-premise clients.

Additional Information

Content Manager Scanning Requirements can be downloaded from Community:

From Tyler Tech home page navigate to Client Support > Access Tyler Community
Click on Content Manager > Library > General Documents
Click on Content Manager Scanning Requirements to download the document