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titleDescription of Issue

Not able to remove empty Payment Entry batch

Cannot delete empty payment entry batch with 0 items

This batch or one of its transactions has been Approved and cannot be voided; it must be reversed

An error has occurred when attempting to unlock this batch


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titleContext
  • Munis
  • 2018.1+
  • Payment Entry


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titleCause


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titleResolution

In this scenario a common resolution can be to resume this batch, update the applicable dates and use it to process payments and eventually posting the batch. 

  1. Navigate to General Revenues>Payment Processing>Payment Entry
  2. Click Resume to take ownership of the batch and proceed to take payments

Additionally, if an empty payment batch is released, a prompt will appear that allows the batch to be voided. Once voided, the batch will no longer show in subsequent searches from Payment entry.

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