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titleDescription of Issue

After user successfully authenticates to Okta, the 2FA email with the code is never received.

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titleCause

Email account was not setup when user initially attempts attempted to login to Hub, the mail server sends an NDR (Non Delivery Report) and Okta has black listed blocked the email.


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titleResolution

Please create a case with TSM Saas for further assistance in the Support Portal. 


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titleAdditional Information
  • Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder.
  • If the account is new, it will not appear in the Users table in the Hub
DB,
  • Database. Account is created following the first successful 2FA login
.Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder
  • .