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titleDescription of Issue

A user or group of users needs to connect to a Tyler Hosted folder with SFTP using FileZilla

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titleContext
  • SFTP
  • Secure File Transfer Protocol
  • FileZilla
  • VPN
  • SaaS


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titleCause

A user or a group of users has been given access to files on one of Tyler's servers and needs to connect to access them.

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Ensure a VPN connection is established

To connect if your site does not have a hardware ASA VPN device, follow steps in: Setup remote access to Munis using Tyler F5 Software VPN
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  1. Download and install FileZilla
    1. This may require administrator authorization
  2. Launch FileZilla
  3. In the ribbon at the top, input the following information:
    1. Host: YVWLNSFTP03.
tylerhost
    1. tylerhost.net( YVWLNSFTP02.tylertech.com has been retired)
    2. Username: your DATACENTER username
      1. Ex. 1234jdoe
    3. Password: your DATACENTER password
    4. Port: 22
  2. Click Quickconnect
    1. Under Remote site: you will now see the files and folder your account has access to
    2. Files can be managed in a drag-and-drop fashion either by dragging from Local site: or by dragging directly from the desktop
  3. If errors are encountered when connecting, please create a case with TSM SaaS for further assistance in
the 
  1. the Support Portal


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titleAdditional Information


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