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• How do we adjust or fix a tax bill that shows the incorrect

• amounts? 
• How can I remove or delete a tax bill? 

• Property Tax Billing
• Bill detail adjustmentsIncorrect billDetail Adjustments (txbldtmt)

A bill has been entered and posted but the General Ledger posted shows for the incorrect amount.The amount of charges on a tax bill need to be increased or decreased. Bills cannot be deleted, but their charges can be adjusted $0 using negative adjustments, so they effectively never existed. 

1. Navigate to Bill Detail Adjustment.
   • Menu > Property Revenues > Property Tax Billing > Northeast > Massachusetts > Collection Processing > Bill Detail Adjustments
2. Click Add.
3. Enter the bill that needs adjusting category/year/bill.
4. Click the +1 next to the Adjustment number field.
5. Add a reason and a memo.
6. Click Accept or hit enter.
7. Charges browse table will open, if you do not see the correct charge code, click Add in the ribbon. If your charge code is in the table click it and click Accept.
8. The charges table will show up, click Update.
9. Change the Bill amount field to the value it should be, and determine how much is due in each installment.
10. Once the table looks correct, click Accept and then Return until you are back on the initial Bill detail adjustments screen.
11. On this screen, you can confirm the adjustment amount is looking correct, and then Bill Post and GL Post from the ribbon when things are looking complete.Bill Detail Adjustments must be added to a batch. Batches can either be created or resumed. 
    1. To create a batch in Bill Detail Adjustments, please see: Create a batch in Bill Detail Adjustments
    2. To resume a batch in Bill Detail Adjustments, please see: Resume a Bill Detail Adjustments Batch
12. Once within a batch, click Add to start a new adjustment. 
13. Enter the AR category, Year, and Bill number for the bill with charges that need adjustment.  
    1. Optionally: Click Get bill. 
    2. Choose a search option, either General, Customer, Property, or SSN. 
    3. Enter the relevant information to find the desired bill based on the search option selected.
    4. Click Accept. 
    5. Browse the returned records, click the desired record to highlight it. 
    6. Click Accept. 
14. Enter a Tax reference if desired.
    1. Note: In previous versions, this field was called Batch. A Tax reference can be used to group specific adjustments by an entered reference like the previous Batch field. Other programs can be used to search for and report on adjustments based on the entered Tax reference. 
15. Choose a Reason for the adjustment. 
16. Enter the Effective date of the adjustment. 
17. TAB through the Assessment change and Exemption change fields. 
18. Enter an informational Memo if desired.
19. TAB through the Memo field when satisfied with all data entry. 
20. The Charge and Installment Entry screen opens. 
    1. Note: If it does not open, click Charges in the top ribbon to open it. 
21. Click the Charge that needs to be adjusted to highlight it. The selected charge should appear in the Charge code field underneath the Charge installments heading in the lower portion of the screen. 
22. Click Update. 
23. Enter the desired adjustment amount for each installment. Enter a positive adjustment amount to increase the charge. Enter a negative adjustment amount to decrease a charge. An installment can never be adjusted below $0. 
24. When the full adjustment has been entered, click Accept. 
25. If more than one charge on a bill needs to be adjusted, repeat steps 11-14 for each necessary adjustment. 
26. When all charges have been adjusted as desired, click Back. 
27. The full Adjustment amount should display for the bill. 
28. Repeat steps 3-17 for each bill that needs to be adjusted. 
29. Batches can be left open and unposted, but will need to be posted to close fiscal periods and years. Please remember to GL Post the Bill Detail Adjustment batches when they are complete by following the steps outlined here: Find and Post an Unposted Bill Detail Adjustments Batch

If you need to edit the amount of the adjustment you are entering, you can re-access the charge table with the Charge button on the top ribbon.Please reach out to Tax support with any additional questions.additional assistance is required, please contact tax support for the appropriate region.