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titleContext
  • Enterprise ERP
  • Munis
  • Tyler Content Manager (TCM)
  • TCM
  • Content Manager
  • CM
  • TCM Full Client 
  • Custom Security Groups Groups
  • Permissions


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titleCause
  • The custom MU_
TCM
  • CM security group ID likely has more than 20 characters
,
  • which does not allow Munis to recognize and sync it to the TCM Full Client. 
  • The group ID has a special character, such as a comma in the Group Name. Group Names can include dashes and spaces, but all other special characters should not be used.


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Adjust the MU_ TCM security group in the TCM Full Client:

  1. Launch the TCM Full Client
    1. Administration
    2. Security Manager 
      1. How to Access and Launch the TCM Full Client
    3. Navigate to Administration > Security Manager > Groups
    4. Find and click once on custom MU_ TCM CM security group
    5. Duplicate Selected Item (Click the Duplicate Selected Item this is the double paper icon in the upper right hand corner
    6. Adjust Adjust the Group ID ID field to 20 or less total characters. All , all else can stay the same.
    7. Adjust the Group Name, removing any special characters
    8. Click OK 
    9. Find the and select the original 20+ character MU_ TCM CM security group > Click once > and click Show Menu (double green arrows in upper right hand corner) and then click Remove Entry

    Navigate back to Munis:

    1. launch the Tyler Menu
    2. Navigate to System Administration Administration > General Administration > TylerCM for Munis Settings 
    3. Click on Master Password (complete this step by using tcmadmin credentials found on Site Report)
    4. Click on Rebuild TCM Caches Proceed to reset the Master Password and Rebuild CM Cache
      1. How to Reset Master Password and Rebuild TCM Caches

    This custom MU_ TCM security group will show up when linked to the desired Munis role, and will now sync over successfully from Munis to TCM where it no longer has 20+ characters as the Group ID. 

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titleAdditional Information

Please contact TCM Content Manager Support for any further questions /concerns if the steps above are not working to sync the custom MU_ TCM CM security group over from Munis to TCMTCMM. Please also provide the particular custom MU_ TCM CM group name as well as which environment you are working in (LIVE,TEST,TRAIN, etc). 

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