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titleDescription of Issue
  • That didn't work. We're sorry, but XXX@XXX.com can't be found in the tylertech.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
  • A coworker shared emailed a Tyler Document document or video link, but I'm bring being prompted to sign in to Tyler Tech's SharePoint to view it
  • I'm trying to follow a link from my supervisor to the sharepoint SharePoint site with KnowledgeBase. I used to be able to get in to into it, but now its it's giving me an error.
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titleContext
  • Client Resources
  • Shared links to Tyler SharePoint resources
  • URL Defense
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titleCause

Link was modified by URL Defense , or a similar process.

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titleResolution
  • The modifications to the link made by URL defense will need to be undone, either manually, or by adjusting URL Defense settings with local IT.
  • Alternatively, the link can be obtained directly from the source, which can be provided by the internal sender
  • If you have the document title, you can search for the document in Tyler Search.
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titleAdditional Information

The URL Defense process has been seen to modify links and amend them with prefix/suffix values that disrupt the Tyler SharePoint links. Client-facing documentation from Client Resources does not require a SharePoint login.

Tyler Search document error - User not in directory

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