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titleDescription of Issue
  • External Task fails to submit to EnerGov due to required Contact Role 
  • Error in WindowService Log: Error deserializing response from EnerGov API -→ System.Exception: Validation Error: Required Contact Types: -OWNER


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titleContext
  • Tyler 311
  • Enterprise Service Requests 
  • ESR
  • EnerGov 
  • Enterprise Permitting & Licensing 
  • EPL 


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titleCause

If there is a required contact type for the Code Case in EnerGov, then when adding a contact to the request in 311, a contact role must be selected.


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titleResolution

Add a contact with the required Contact Role to the Request 

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titleAdditional Information

Refer to Master Article - External Task fails to submit to EnerGov for other reasons as to why the External Tasks fails to submit to EnerGov