Versions Compared

Old Version 1

changes.mady.by.user Knowledge Assistant

Saved on

compared with

New Version Current

changes.mady.by.user Moriah Yorkey

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

  • Cashiering

  • EERP

  • Munis

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

This is a known issue being addressed in MUN-441493. Oftentimes, the reversal will be indicated in EERP, even if the transaction is pending in Cashiering. 

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

  1. Do not resubmit the transaction. Verify that the reversal is complete in EERP Payment Entry. 

  2. If so, navigate to Cashiering Virtual Tape.

    1. If the reversal is not indicated in EERP, the transaction can be resubmitted. 

  3. Select the transaction, so it appears in the right-hand window. 

  4. In the ellipse for each Payment line in the right-hand window, select Resolve. 

  5. Follow the prompts to complete. 

  6. Repeat for each payment line. 

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

If the transaction in question contains several dozen payment lines, Cashiering Support can resolve the transaction en masse with a database connection. Provide the batch number when making a support case. 

If your site uses Cashiering 2019.1 or 2019.3, the above resolution steps will not be available. Contact Cashiering Support for assistance, and consider upgrading if this is a consistent issue. 

...