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titleDescription of Issue

Unable to see Tyler 311/ESR Request description in Portal 


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titleContext
  • Tyler 311
  • Enterprise Service Requests 
  • ESR
  • Portico Portal


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titleCause

Citizen Enagement Setting Show request description in My311 is not enabled 

...

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titleAdditional Information

Refer to Master Article - Unable to see Request description in Portal  for other reasons Request descriptions are not shown in the portal