| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
After user successfully authenticates to Okta, the 2FA email with the code is never received. |
...
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Please create a case with TSM Saas for further assistance in the Support Portal. |
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
If the account is new, it will not appear in the Users table in the Hub DB, Account is created following the first successful 2FA login. Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder. |
...