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titleDescription of Issue

When trying to process payments against Munis records in Tyler Cashiering you cannot find bills, or are not finding expected records. 

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titleResolution
  • In Munis
    1. Go to System Administration > General Administration > Web Services
    2. Under System Settings look at the WSDL base URL.
    • In Tyler CashieringGo to 
    1. Log into Cashiering with an administrator account
    2. Navigate to Administration > External Systems > Munis
    3. Click Edit
    .
    Under Settings verify that the Endpoint
    1. Verify that the Endpoint Address matches the
    WSDL base URL from Munis.
    1. Munis web service URL
      1. Munis Web Service and Web Apps URL locations
    2. If the endpoint address doesn't match
    what is in Munis
    1. , enter the
    WSDL base URL from Munis into this field.
    1. correct web service URL into this field and click Save
    2. Validate the connection
      1. Navigate to Home
      2. Select yellow plus sign to Create Batch
      3. Select Create
      4. Select General Billing or Miscellaneous from drop-down menu
      5. Select Customer Name
      6. Type *John*
      7. Data should populate, or if no customers are found the search will return NO RESULTS which is a valid test 


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