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An existing unreleased batch in Payment Entry needs to be resumed so that additional activity can be entered.

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An existing Payment Entry batch was closed, but not released or posted, and needs to be resumed so that additional activity can be entered.

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Navigate to the Payment Entry program either by Searching or via following the path(s): General Revenues or Property Revenues > Payment Processing > Payment Entry
Click Search in the toolbar
1. Enter the relevant information in the fields to define the search (Ex. Batch Number, Entry Date, Processing Date, Clerk, Effective Date, GL Effective Date, GL Year / Period Description, Department, Life Cycle Step)
2. Clicking Accept without entering any information will list all batches unposted batches
Click on the batch from the search results to highlight it
Click Accept
Click Resume Batch
The batch has been resumed and additional activity can be entered

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If a lock appears on the batch and it is unable to be resumed follow the steps here: Permission to override Payment Locked Batches
For additional guides see: Master Article - Payment Entry
If additional assistance is required please contact the appropriate support team based on the category of the transactions

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