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Users are not able to print a duplicate receipt or find the Dup Receipt option in the Ribbon menu |
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User launched the Receipt Inquiry program through Bill Inquiry > History tab by double-clicking on a payment |
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| Some programs may display fewer options when launched through other program, such as the Receipts program when launched through Bill Inquiry instead of the Tyler menu. To ensure that all options are available in the Receipts or Receipt Inquiry program, users should launch the program directly from the Tyler menu in order to display the Duplicate option in the Ribbon menu||||||||||