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Verify desired module is enabled for user

1. From within CSS Administration the user should navigate to User Administration and then locate the user in question
2. Click EditFrom the Citizen Administration section enabled the following:
4. Enable Application
Enable appropriate payment and/or billing category looking to allow partial paymentsClick Citizen and verify that the desired module is enabled for the user, e.g. General Billing
5. Enable module and click Update

Verify Allow partial payments is enabled for desired module

1. From the menu on the far left, click Citizen Administration > Payments > Bill Categories
2. Next to the desired module, click Edit
3. Verify that Allow partial payments is checked
4. Click Update

A user with elevated permissions may need to make these changes if the above is attempted and are unable to reach these settings. 

How to Enter a Partial Payment in CSS