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Citizen needs to have interest back on a refund but Munis not allowing it since citizen did not pay any interest to the bill. Need to setup the Interest Expense calculation function in the Bill Refund Processing section so that it will calculate interest on refunds after X number of days

• Enterprise ERP
• Accounts Receivable
• Bill Refund Processing

You need to add interest to a bill refund and user did not pay any interest to the bill. Interest Expense settings are not enabled or properly configured 

You can add interest to a bill refund by:

Property Revenue > Payment processing > Bill Refund Processing. 

First, make sure Interest Expense is enabled by navigating to: General Revenues > Accounts Receivable > Accounts Receivable Settings > Setup > Other Options

1. Click Update
2. Check the box that says Automatically calculate interest expense after
3. Enter a number of days in the first field that after which interest expense should accrue
4. Enter the required interest expense rate in the second field
5. Click Accept
6. Exit Bill Refund Processing (if it is already open) and re-open the program. The Interest Expense field should now be automatically calculating
7. Make sure to fully exit Accounts Receivable Settings by using the Back buttons in the Ribbon Menu

The Interest Expense field in Bill Refund Processing may be manually updated by clicking Update and then clicking the yellow folder