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titleDescription of Issue

Starting on June 21st, 2024 all transactions on certain devices using Tyler Payments began receiving the error: host bad parameter.

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titleContext
  • Payments
  • Portico
  • Chase
  • ROAM
  • Paymentech
  • Cashiering
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titleCause

We are tracking an outage with ChaseIngenico. This outage is now resolved. 

Payments Devices Support is working with Chase to resolve this as soon as possible. Thank you for your patience
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titleResolution

We have identified the issue and updated the server.


Please restart your devices that have been receiving the error.

Options to restart the device can occur 2 different ways:

  1. Unplug the device and leave unplugged for 30 seconds
  2. Hold down the yellow button and pound sign at the same time until the device restarts.


If either reset option does not work, please try the following:

  1. Press 2634 on the device keypad and Press F button on the device.
  2. At the TETRA Explorer screen select: Control Panel.
  3. Select: Software Management
  4. Select: Evolution
  5. Select: Remote Upgrade
  6. Select: Start Remote Upgrade

Once the upgrade is completed, restart the devices again. You may need to unplug the device, plug it back in, and then reset it again using the yellow/# buttons. 

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titleAdditional Information

Chase is reporting a universal outage, not only affecting Payments but every product that banks with Chase.

We recommend also reporting the issue here:
https://downdetector.com/status/chase  
This site reports outages based on user submissions, so the more people stating there is an issue, the more likely the site will reflect that information.Host Bad Parameter

Host Bad Parameter Error Still Present After updating Credit Card Machine

https://tylercommunity.tylertech.com/cashiering/f/cashiering---forum/90623/chase-interrupted-service-host_bad_parameter

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