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titleDescription of Issue

Munis user User forgot password to log into Cloud Admin


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titleContext
  • Munis
  • Cloud Admin
  • Password Reset


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titleCause
Munis user has forgotten password and the active directory is managed through Cloud Admin.Instructional


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titleResolution
  1. Login to Cloud Admin as an administrator
at
    1. Datacenter: https://cloudadmin.tylertech.com/
    2. AWS: https://muniscloud.tylerhost.net/
  2. Navigate to User Account Management > Manage User Accounts.
  3. Under Select a Datacenter Customer click Change and select the correct client.
  4. Navigate to the affected user.
  5. Click Reset User's Password.

If the issue persists please reach out to the MUNIS TSM SaaS team.

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