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changes.mady.by.user Knowledge Assistant

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changes.mady.by.user Moriah Yorkey

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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

User is experiencing an issue with EERP where the text is all Xs and unreadable

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

  • EERP

  • Purchase Order Inquiry

  • Purchase Card Statement

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

  • Issue with Cache 

  • Issue with Users Machine

  • Potential permissions issue

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

  • Have user Clear Cache and Cookies (All Time) 

  • Restart Computer

  • Log into EERP and Confirm resolution

If issue is unresolved, please contact associated support team for that module to confirm permissions.

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