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Description of Issue

Custom ReadyForms Template needs further customization or form changes

Context
  • Request for Service
  • RFS
  • Request for Service Form Modification
  • ReadyForms
  • Custom ReadyForms Template
  • Tyler Forms
Cause

Forms require modifications for an existing Custom ReadyForms Template

Resolution
  1. Create a case in the support portal and title the case RFS Custom ReadyForm Template Change
  2. A Request for Form Modification form will be sent, including instructions to fill out pages 1 & 5, and to include a mock-up, data file, and zip folder containing the current ReadyForms Template
  3. A KiteWorks link will be sent for secure file upload
    1. Once the Request for Form Modification form is completed, upload this and any other supporting/requested documents to KiteWorks via the link that will be provided by a Tyler Forms technician (the link does expire after 30 days)
    2. Leave a note in your support portal case stating that forms have been uploaded and be sure to set the case status back to Open 
Additional Information

Tyler Forms Request for Form Modification Form

  • Example data files for check forms can be used from a test or train environment, as long as they match the mock up
  • If there are multiple copies of the form, please provide and list all applicable form names that the changes should be made to





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