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Description of Issue

Unable to Resume or Post Forgive Interest Batch if you Select bills, leave and come back into the program.

Able to browse existing Forgive Interest Batches, but unable to Resume or Output-Post.

Context
  • Accounts Receivable
  • Forgive Interest
Cause

The Select process currently creates a batch. If the Output-Post is not also run, an empty batch is left remaining with no Forgive Interest Transactions within it. 

Resolution

Development is currently researching options to remove partially started Batches.

Note: The Forgive Interest program was never intended to allow batches to be started and resumed later. If the user exits the program prior to clicking Output-Post, no bills have been processed, but an empty batch is left remaining. The workaround is to remove all empty batches and process the Forgive Interest before leaving the program:

  1. Open the Forgive Interest program.
  2. Click the Browse button and select an empty batch (Remove only the batches where the Source column on the right-hand side is arfgvint).
  3. Click the Delete button to remove the batch.
  4. Afterwards, click Add to create a new batch.
  5. Click Select to identify the records to Forgive.
  6. Click Output-Post before leaving the program.
Additional Information






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