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Description of Issue

When approving a service request using the SRA business rule, a service request is not converting to a work order when the activity code is set to auto-convert

Context
  • Enterprise Asset Management
  • EAM
Cause

Defect

Resolution

Install the appropriate work ticket for your version once it becomes available:

  • 2021.11.0.0 - MUN-479442
  • 2021.12.0.0 - MUN-479443

Workaround: Manually convert service requests

Additional Information






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