Description of Issue
Customer paid interest that needs to be refunded on a tax bill
Context
- Munis
- MA Tax
- All Versions
Cause
Citizen overpaid interest that now needs to be refunded
Resolution
- Navigate to General Revenues or Property Revenues → Payment Processing → Bill Refund Processing
- Click No to the payment redistribution question that pops up
- Click Plus sign
- Enter your bill category, year and bill number
- Click Accept
- Click Update
- Select a refund reason
- Tab to Int Ref field and enter the amount of paid interest you wish to refund
- Click Accept
- Click Output-Rel to continue processing the refund
Additional Information
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