Description of Issue
We need to escalate a support case to increase visibility, how do we escalate a support case?
Context
- Tylertech.com
- Client Support
- Online Support Incidents
Cause
User needs to escalate a support case
Resolution
- If your situation or issue priority has changed, or if you feel you are not receiving the service you need, please contact the appropriate support product manager to escalate. The manager will follow up and determine the necessary action.
- Please review our Technical Support Overview for Munis for the proper procedure to escalate a case
Additional Information
- If you cannot reach the product manager or director, please call CJ McCarron, vice president of technical support, at 800-772-2260, Ext. 4124 (cj.mccarron@tylertech.com)
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