TPAR - Invoice Paid in Full Indicates Negative Balance

• There are invoices that appear to have been paid in full, but are still showing a balance of a negative number.
• When you look at the receipt that relates to the invoice, there is a discrepancy between what was paid on the receipt, and what is showing paid on the invoice.
• After an upgrade or refresh, paid invoices were erroneously charged again.

• TPAR
• Parks & Rec
• Tyler Parks and Recreation

During a refresh or upgrade, previously paid or refunded transactions sometimes do not carry over correctly, so the invoice's payment status changes. This can also occur when a receipt with multiple line items is refunded and reapplied.

Contact Parks & Rec Support with the following information:

• Affected invoice number(s).
• Indication of prior payment (a receipt, external system record, etc.)