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Description of Issue

  • When requests with attachments are submitted from the Portal, the attachments are displayed in Attachments & KB docs (Request Management > Attachments & KB docs), but the counter does not update to reflect the actual number.

  • This only occurs on submissions from the Portal.

Context

  • Enterprise Service Requests

  • ESR

  • Portico Portal 

Cause

Defect

Resolution

T311-6983 will fix this issue in a future release 

Workaround: No work around is necessary as attachments are still added to the request

Additional Information

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