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Description of Issue

Event notification does not include any information about the work order

Context
  • Enterprise Asset Management
  • EAM
Cause

Due to a defect, when user's workflow delivery method in User Attributes is set to All, event notification e-mails contain the assistant message instead of the e-mail message

Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-456279
  • 2021.4.0.0 - MUN-458020
  • 2021.5.0.0 - MUN-458021
  • 2021.6.0.0 - MUN-458022
  • 2021.7.0.0 - MUN-458023
  • 2021.8.0.0 - MUN-458024

Workaround:  Set user's workflow delivery method to E-mail

Additional Information






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