Description of Issue
Click Create in Image Cash Letter and the process never completes.
An error occurred while creating the Credit Images
Context
Tyler Cashiering web version 2020.1+
Cause
No Image cash letter format is selected for the Deposit Account. This is a new setting in the web based version of Cashiering.
Resolution
- Log into Cashiering with an administrator account
- Navigate to Administration > Image Cash Letter Formats and make sure a format has been added.
- Next, navigate to Administration > Deposit Accounts
- Click the pencil icon for the applicable deposit account
- Select the applicable image cash letter format from the dropdown
- Click Save
Additional Information
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