Single User Not Getting 2FA Email with Code

After user successfully authenticates to Okta, the 2FA email with the code is never received.

• Munis
• Enterprise ERP
• TID-W
• Okta
• 2FA

Email account was not setup when user initially attempts to login to Hub, the mail server sends an NDR (Non Delivery Report) and Okta has black listed the email.

1. Open a case with Corp Dev from here, https://tylerjira.tylertech.com/servicedesk/customer/portal/21/group/110
   1. Select Authentication Issues
   2. Select Munis (All)
   3. Select Customers Blocked
   4. Select Prod - TylerPortico
   5. In summary state that a single user is not getting the 2FA email
   6. In description, include email address and state that you suspect that it was blacklisted by Okta because of an NDR. It is possible that an OOO response will do this too
   7. Provide Hub URL
   8. Click Create
2. Have user retry sending 2FA email

If the account is new, it will not appear in the Users table in the Hub DB, Account is created following the first successful 2FA login.

Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder.