Description of Issue
- Invoices won't print
- User cant print invoices
- General Billing Invoices not printing
- Print Invoices crashes after choosing TylerForms printer
Context
- Munis
- General Billing
- Print Invoices
- Tyler Forms
- 2019.1
- 2018.1
- 11.3
Cause
Users will receive a FORMS statement error when they are trying to print General Billing Invoices to their Tyler Form. This is due to the user not selecting Create Export File - XML during their Print Invoice define.
Resolution
- During the Print Invoice Define, confirm the user is selecting Create Export File - XML and then attempt to re-print the invoices.
- If invoices still do not print or there are further errors, please contact Munis Support.
Additional Information
Users may encounter similar but different errors but not limited to the examples below:
- Cannot continue with forms printer. An error occurred while loading XML file. Status: -15632 Additional detail:
- Error Program Stopped at 'spoutput_xml.4gl' , line number 396 FORMS statement error number -8306. Java Exception thrown: java.lang.UnsupportedClassVersionError; fileEncodingConverter : Unsupported major.minor version 52.0
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