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Description of Issue

Support needs .txt file of XML from Batch Manager for further troubleshooting

Context
  • Munis
  • EnerGov
  • Batch Manager
  • Payment Entry
  • EnerGov batch missing from Munis
Cause

Informational

Resolution
  1. In EPL, navigate to Integration Settings > Tyler Financial > Default Tyler Financial IntegrationĀ 
  2. Click Batch Manager
  3. Enter the batch number in the Batch Number field
  4. Click Search
  5. Enter the Batch Number or Batch Id (it may be necessary to search under Failed and Successful batches)
  6. Click the Batch Preview pop-out icon
  7. the batch XML will be viewable in new window
  8. Copy and paste XML into .txt fileĀ 
  9. Save .txt file
  10. Attach XML to case for Munis General Billing Support to review
Additional Information






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