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Description of Issue

Support needs .txt file of XML from Batch Manager for further troubleshooting

Context

  • Munis

  • EnerGov

  • Batch Manager

  • Payment Entry

  • EnerGov batch missing from Munis

Cause

Informational

Resolution

  1. In EPL, navigate to Integration Settings > Tyler Financial > Default Tyler Financial Integration 

  2. Click Batch Manager

  3. Enter the batch number in the Batch Number field

  4. Click Search

  5. Click the Batch Preview pop-out icon

  6. the batch XML will be viewable in new window

  7. Copy and paste XML into .txt file 

  8. Save .txt file

  9. Attach XML to case for Munis General Billing Support to review

Additional Information

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