Description of Issue
An adjustment number is needed to locate an adjustment record.
Context
- Adjustment Number
- Adjustment Inquiry
Cause
An adjustment number is needed for querying or processing purposes in other programs.
Resolution
- Navigate to Adjustment Inquiry either by searching or using the following path: Property Revenues > Property Tax Billing > Region > State > Inquiry > Adjustment Inquiry
- Click Search in the top ribbon.
- Enter the Category, Year, and Bill Number that received the adjustment.
- Use the arrows at the bottom of the screen to locate the desired adjustment if multiple records return.
- Once the desired adjustment is selected, the Adjustment Number can be found in the third set of information beneath the Reason Code.
Additional Information
- Adjustment Inquiry displays information for all adjustment types and is not limited to adjustments.
- When displaying information for an adjustment, the record should say Adj type: ADJUSTMENT next to the AR Category at the top of the program.
- If further assistance is needed, please contact the appropriate support team based on the bill category the adjustment is applied to. (Ex: Categories 01-02, General Billing, Categories 20-40, Tax, Categories 60-63, Utility Billing, etc.)
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