Description of Issue
- WAE/CRB event notifications are being triggered for work orders that do not have assigned employees and the unit, employee, and description sections of the notification are populated with N/A
- Auto-converting service requests with a template will trigger the WAE/ATE event notification with incorrect values or N/A for the requesting department name, work order description, asset code, activity short description, and created date
Context
- Enterprise Asset Management
- EAM
Cause
Defect
Resolution
Install MUN-437421 once it's been released
Workaround: For issues arising from auto-converting, manually convert service requests instead of using the Keep and merge option
Additional Information
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