How to Reverse a Refund

Issued a refund in error, now needs to be reversed.

How do I reverse a refund? 

• General Billing
• Payment Reversals
• Payment Batch Reversal

Issued a refund that needs to be reversed.

If the  refund batch hasn't been posted It'll needs to be GL posted from Payments Journal, then you can grab the refund receipt number  from the Bill Inquiry history and reverse the refund receipt in Payment Reversals.
If you need to reverse the entire batch then Payment Batch Reversal can be used as well.

Reverse a single Refund transaction

Navigate to General Revenue >Payment Processing > Payment Reversals

1. Click the 'Add' icon to add a batch > Click Accept
2. Select 'Receipt-Rev' option and then click the Search icon and enter the refund receipt number you wish to reverse in the receipt field
3. Click the Accept icon
4. Select the Reverse icon
5. You will be prompted for a Reason Code. There should be help available from that screen
6. Click the Accept icon
7. You will get a message 'Reversal Complete'
8. Click the 'Return' icon to go back to the Payment Reversal screen
9. Click 'Output Rel' option to release the batch.
10. Exit Payment Reversals and go into Payments Journal > Click Search > Enter the reversal batch number in the Batch field > Click the Accept icon > Click 'Output post' to post the batch. 

Reverse the Entire Batch 

1. Navigate to Tyler Menu > General Revenues >Payment Processing > Payment Batch Reversals
2. Define
3. Enter  Batch Number and any other fields desired to narrow down selection to correct batch
4. Accept
5. Click Select.
6. Output-Proc
7. Choose the applicable Output type from the the next window and click OK
8. You will then see the following message appear: Process the reversals for these receipts?
9. Select Yes or No

10. Exit Payment Batch Reversals and go to Payments Journal > Click Search > Enter the reversal batch number in the Batch field > Click the Accept icon > Click 'Output post' to post the batch.