Description of Issue
To reverse or undo the entire Real Estate Create Accounts Receivable process due to either clerical error or a system failure.
Context
- New York Tax Billing
- Real Estate
- Generate Accounts Receivable
Cause
Related failure causes:
Resolution
Generate Accounts Receivable Reversal functionality was added to 2021.5 and above for New York. Bills must be free of Payment and Adjustment activity.
- Click the Reverse button to void a bill run. This will allow you to regenerate the Bill run.
- Contact Enterprise ERP Tax Support for further assistance if no Reverse button is available.
- Alternative may be to recover from your most recent nightly backup of Enterprise ERP. This should be considered a last result, as ALL data entered across all Enterprise ERP modules up to the date of the last backup, would be lost and required to be reentered.
Additional Information
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