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Description of Issue

DocOrigin processing is slow/files take a long time to process while Anti-Virus is installed

Context
  • TylerForms
  • TF
  • DocOrigin
  • Anti-virus
Cause

Anti-virus software is scanning individual files and delaying the process

Resolution

DocOrigin Exceptions List:

  • DocOrigin App - [Install Drive Letter]:/TylerForms
  • Temp Folder (Local System) - C:/WINDOWS/TEMP/AtwTempFiles
  • Temp Folder (TylerService) - C:\Users\tylerservice\AppData\Local\Temp\AtwTempFiles
Additional Information






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