Description of Issue
- Unable to access cases online
- Unable to log into Tyler website, receives message to register external account
- Receive message The user name is already taken in Register your external account and username is gibberish
- username does not exist
Context
- Online Support Incidents
- tylertech.com
- Client Support
Cause
The older website registration used an old email address.
Resolution
Contact any support team for assistance and reference this article.
Additional Information
Please review the Master Article - How to access Client Support and the Online Support Incidents portal for all related topics.
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